ATTENDEES

Who is the course aimed At - SDI Service Desk Manager SDM is aimed at IT professionals who are looking to advance their skills and careers in service desk management. This includes current or aspiring service desk managers, team leaders, and supervisors. The course provides crucial knowledge and strategies for managing a service desk efficiently.

The SDM course is also beneficial for businesses looking to enhance their service management by training their service desk personnel. With the growing demand for exceptional customer service, having a well-trained service desk team can greatly improve customer satisfaction and improve the overall performance of a business.

Additionally, SDM is perfect for individuals or organisations seeking to achieve the SDI Global Best Practice Standard for Service Desk Managers. This internationally recognised standard highlights expertise and excellence in service desk management, making it a valuable asset for those aiming to stand out in the competitive IT industry.

AGENDA

Course Agenda - The SDI Service Desk Manager SDM training course is designed to equip participants with the skills and knowledge needed to effectively manage a service desk. This comprehensive course covers a range of topics, including ITIL concepts, service desk operations, and customer service techniques. Participants will also learn about managing staff, implementing processes, and measuring performance.

The course is divided into several modules, each focusing on a specific aspect of service desk management. These modules include understanding the service desk environment, managing customer expectations, incident and problem management, and change management. Participants will also learn about service level agreements, service desk tools, and reporting and analysis.

Through a combination of lectures, group discussions, and practical exercises, participants will gain a deep understanding of the role of a service desk manager and the key responsibilities that come with it. They will also have the opportunity to apply their learning in real-world scenarios, allowing them to develop practical skills that can be immediately implemented in their workplace. At the end of the course, participants will have the confidence and knowledge to effectively manage a service desk and drive continuous improvement.

Upon completion of the SDI Service Desk Manager SDM training course, participants will receive a certificate that is recognized by the ITIL community. This certification is a testament to their expertise in service desk management and can enhance their career prospects. Moreover, organizations that invest in this training for their employees can expect to see improved service desk performance, increased customer satisfaction, and better alignment with ITIL best practices. .

CERTIFICATION

Course Accreditation - The SDI Service Desk Manager SDM training course is accredited by the Service Desk Institute SDI, a globally recognized organization for IT service and support professionals. Upon successful completion of the course, candidates will receive a SDI Service Desk Manager SDM certification, which is highly valued in the IT industry.

In addition to the SDI accreditation, candidates who are members of the National Training Card NTC will have their certification automatically added to their account. This means that their achievement will be recognized by both SDI and NTC, further enhancing their professional credentials.

At the end of the course, all candidates will receive temporary certificates of attendance from Xyz Training Group. This serves as proof of their participation in the training and can be used to showcase their commitment to continuous learning and development. With the SDI Service Desk Manager SDM certification and temporary certificate, candidates will have a competitive edge in the job market and be well-equipped to excel in their roles as service desk managers.

JOINING

Joining Instructions - The SDI Service Desk Manager SDM training course typically lasts for five days.

The pre-course requirements include a basic understanding of ITIL principles and processes, as well as some experience in a service desk or IT support role.

Photo ID is not required for the course, but it may be needed for the certification exam.

Candidates should wear business casual attire and comfortable shoes for the interactive workshops and group activities.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - Enrolling in a SDI Service Desk Manager SDM training course with Xyz Training Group is a smart choice for both candidates and clients. As one of the UKs largest dedicated training groups, we have the expertise and resources to deliver high-quality training that meets the ITIL standards. Our open courses are available at over 50 centres nationwide, making it convenient for individuals to attend. Plus, we also offer the option for dedicated courses specifically tailored for a clients needs..

Our SDI Service Desk Manager SDM training course is designed to equip candidates with the necessary skills and knowledge to effectively manage a service desk. With the ever-evolving IT landscape, having a certified SDM is crucial for any organisation. Our course covers topics such as incident management, problem management, and service level management, providing a comprehensive understanding of ITIL best practices..

At Xyz Training Group, we are committed to providing our clients with the best value for their investment. Thats why we offer our unique Lowest Price Guarantee. This means that if a client finds the same course at a lower price from another provider, we will match it. Our goal is to make quality training accessible and affordable for all..

Enrolling in our SDI Service Desk Manager SDM training course will not only enhance your skills and knowledge, but it will also boost your career prospects. Our course is delivered by experienced trainers who have a deep understanding of ITIL and real-world experience in service desk management. With our training, candidates can confidently take on the role of a SDM and excel in their career. So why wait Enrol with Xyz Training Group today and take your ITIL knowledge to the next level..

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System