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Administering Cisco Unified Contact Center Enterprise (AUCCE) Training Course | Xyz.co.uk
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Administering Cisco Unified Contact Center Enterprise (AUCCE) Training

About This Course

  • Administering Cisco Unified Contact Center Enterprise AUCCE training is a crucial course for individuals seeking to enhance their skills in managing and maintaining contact centers. As part of the Cisco family of training courses, AUCCE provides a comprehensive understanding of the Cisco Unified Contact Center Enterprise solution, equipping candidates with the necessary knowledge and skills to excel in this field.
  • Why Administering Cisco Unified Co training?

  • In todays fast-paced business world, customer service is a top priority for any organization. With the increasing use of technology, contact centers have become a crucial aspect of providing exceptional customer service. This is where AUCCE training comes in. It enables individuals to gain a deep understanding of Ciscos contact center solution, making them valuable assets to any organization.
  • Feel free to chat with us about Administering Cisco Unified Contact Center Enterprise (AUCCE) Training below or make an enquiry and speak with our dedicated support team.
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About Administering Cisco Unified Co Training

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    INFORMATION

    What is Administering Cisco Unified Contact Center Enterprise (AUCCE) Training? - Administering Cisco Unified Contact Center Enterprise AUCCE is a training course designed for individuals and businesses looking to enhance their knowledge and skills in managing a Cisco Unified Contact Center Enterprise. The course covers topics such as configuring and implementing a contact center, maintaining and troubleshooting its operations, and optimizing its performance. It is ideal for professionals working with Cisco contact center technologies and those seeking to pursue a career in this field.

    Through this training, participants will gain practical experience in utilizing Cisco Unified Contact Center Enterprise tools and features. They will learn how to administer users, agents, and resources, as well as how to create, manage, and monitor contact center workflows. Moreover, they will develop a thorough understanding of Cisco Unified Contact Center Enterprise architecture and integration with other Cisco collaboration solutions.

    At the end of the course, attendees will be equipped with the necessary skills to maximize the capabilities of Cisco Unified Contact Center Enterprise, ensuring its smooth and efficient operation. They will also receive a certification upon successful completion of the training, demonstrating their proficiency in administering this essential communication system. With the demand for contact center management professionals on the rise, this training is a valuable investment for anyone looking to advance their career in this field.

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    ATTENDEES

    Who is the course aimed At - The course is also suitable for individuals who are looking to advance their careers and specialise in Cisco contact center technology. This includes customer service managers, business managers, and other professionals who want to gain a deeper understanding of contact center operations and processes.

    Overall, Administering Cisco Unified Contact Center Enterprise AUCCE targets those who are involved in the implementation, management, and support of Cisco contact center solutions. This comprehensive training course provides the necessary knowledge and skills to ensure the smooth and efficient operation of contact center systems, making it an essential course for anyone in this role.

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    AGENDA

    Course Agenda - The Administering Cisco Unified Contact Center Enterprise AUCCE training course is designed to provide participants with the necessary skills and knowledge to effectively manage and operate a Cisco Unified Contact Center Enterprise CCE system. This course is ideal for network administrators, system engineers, and IT professionals who are responsible for the installation, configuration, and maintenance of a CCE system.

    The course agenda typically includes an overview of the CCE architecture and components, including the Cisco Unified Communications Manager CUCM, Cisco Unified Intelligence Center CUIC, and Cisco Unified Customer Voice Portal CVP. Participants will also learn about the various deployment models and best practices for implementing a CCE system.

    Hands-on labs and practical exercises are an integral part of this training course, allowing participants to gain hands-on experience in configuring and troubleshooting a CCE system. Topics covered in the labs include configuring call routing, implementing advanced features such as Mobile Agent, and troubleshooting common issues.

    Upon completion of the course, participants will have a solid understanding of the CCE system and be able to successfully administer and troubleshoot it. They will also be prepared to take the Cisco Certified Network Professional CCNP Collaboration certification exam, which is a valuable asset for IT professionals seeking to advance their careers in the field of Cisco networking.

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    CERTIFICATION

    Course Accreditation - Upon successful completion of the Administering Cisco Unified Contact Center Enterprise AUCCE training course, candidates will receive a certificate of achievement from Xyz Training Group. This certificate serves as recognition of their knowledge and skills in administering Cisco Unified Contact Center Enterprise systems. It is a valuable credential that can enhance their career prospects and demonstrate their expertise in the field.

    In addition to the certificate of achievement, candidates who are National Training Card members will have their accreditation automatically added to their account. This means that their achievement in the Administering Cisco Unified Contact Center Enterprise AUCCE course will be officially recognized by the National Training Card, further validating their skills and expertise in the subject matter.

    At the end of the course, Xyz Training Group will also provide temporary certificates of attendance to all candidates. This serves as proof that they have completed the training and can be used to showcase their commitment to continuous learning and professional development. It is a testament to their dedication to staying updated with the latest advancements in the Cisco family of training courses.

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    JOINING

    Joining Instructions - The Administering Cisco Unified Contact Center Enterprise AUCCE training course typically lasts for 5 days.

    The pre-course requirements for this training include having a basic understanding of Cisco Unified Communications Manager CUCM and Cisco Unified Contact Center Express UCCX.

    Photo ID is required for registration and access to the training facility.

    Candidates should wear business casual attire and comfortable shoes. No personal protective equipment or additional equipment is needed. Candidates should also be aware of any specific joining instructions provided by the training provider.

    If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

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    WHY XYZ

    Further Information - Are you looking to enhance your skills in administering Cisco Unified Contact Center Enterprise AUCCE Look no further than Xyz Training Group! Our company is one of the UKs largest dedicated training groups and we are proud to offer this course as both an open course at over 50 centres and as a dedicated course for clients. With our Lowest Price Guarantee, you can trust that you are getting the best value for your money..

    Enrolling in our AUCCE training course will provide you with the knowledge and skills needed to effectively manage and troubleshoot a Cisco Unified Contact Center Enterprise system. Our course is designed to be engaging and informative, ensuring that you are equipped with the necessary tools to excel in your role. Plus, our experienced trainers are well-versed in the Cisco family of training courses, providing you with expert instruction and support..

    At Xyz Training Group, we understand that every client has unique needs and goals. Thats why we offer the option to have a dedicated course set up specifically for your team. This allows for a more tailored and personalized learning experience, ensuring that your team gets the most out of the course. Plus, with our extensive network of over 50 centres, you can choose the location that is most convenient for you and your team..

    Dont miss out on the opportunity to advance your skills and knowledge in administering Cisco Unified Contact Center Enterprise. Enroll in our AUCCE training course today and experience the Xyz Training Group difference. With our Lowest Price Guarantee and expert trainers, you can trust that you are receiving top-quality training at an unbeatable value. Contact us now to learn more and book your spot on our course..

    We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System

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