ATTENDEES

Who is the course aimed At - It is also suitable for anyone looking to start a career in IT service management.

Anyone involved in the delivery or support of IT services can benefit from completing the ITIL Foundation training and obtaining the globally recognized certification.

AGENDA

Course Agenda - An ITIL Foundation training course typically covers the basics of IT Service Management, including customer requirements and the service lifecycle. It also delves into the objectives and business value of each phase in the lifecycle, such as Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

In Service Strategy, participants learn about the purpose, objectives, and scope of the strategy, as well as the value it creates for the business. They also explore topics like Service Portfolio Management, Financial Management, and Business Relationship Management.

In Service Design, the focus is on understanding the value of designing service solutions, management systems and tools, technology architectures, and processes. This includes Service Level Management, Availability Management, Capacity Management, and IT Service Continuity Management.

Service Transition covers the purpose, objectives, and scope of transitioning services, and its value to the business. Participants also learn about important processes like Transition Planning & Support, Change Management, Knowledge Management, Service Asset & Configuration Management, and Release & Deployment Management. . Service Operation explores the purpose, objectives, and scope of this phase, as well as its value to the business. Participants also delve into the processes of Incident Management, Problem Management, Event Management, Request Fulfilment, and Access Management. They also gain an understanding of the roles and objectives of Technical Management, Application Management, and IT Operations Management. . Continual Service Improvement focuses on the main purpose, objectives, and scope of CSI, as well as its value to the business. Participants learn about the CSI approach, the Deming Cycle, the 7 step Improvement Model, and the role of measurement, including baselines and types of metrics. The course also covers technology and architecture, including the generic requirements for an integrated set of Service Management Technology.

CERTIFICATION

Course Accreditation - Successful candidates who attend and pass the ITIL Foundation training course will receive the Foundation Certificate in IT Service Management. This certificate is a globally recognized accreditation that demonstrates their understanding of ITIL concepts and principles.

The exam for the ITIL Foundation course consists of 40 multiple choice questions and has a pass mark of 65%. It is a one hour closed book exam, meaning that candidates are not allowed to refer to any course materials or their own notes during the exam. This ensures that candidates have a thorough understanding of the material and are able to apply it in real-world situations.

By achieving the Foundation Certificate in IT Service Management, candidates will have a solid foundation in ITIL and will be able to contribute to the improvement of IT service management within their organization. This certification also serves as a stepping stone for further ITIL training and certifications, allowing candidates to advance their career in the IT service management field.

JOINING

Joining Instructions - The ITIL Foundation training course typically lasts for two to three days.

There are no pre-course requirements, but it is recommended that candidates have some basic knowledge of IT service management.

Photo ID is not required, but candidates may be asked to provide proof of identity on the first day of the course.

Candidates should wear comfortable and professional attire, as the course involves a mix of theory and practical exercises. No personal protective equipment or specific equipment is required, but candidates may want to bring a notepad and pen for note-taking purposes. Other common joining instructions include arriving on time, being respectful of other candidates, and actively participating in discussions and activities.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - At Xyz Training Group, we understand the importance of staying ahead in the ever-evolving world of IT. Thats why we offer the highly sought-after ITIL Foundation training course. This course, part of the ITIL family, is designed to equip candidates with the essential knowledge and skills needed to excel in their IT careers..

By enrolling on our ITIL Foundation training course, candidates will have the opportunity to learn from our team of experienced and certified trainers. With over 50 centres across the UK, we are dedicated to providing accessible and convenient training options for our clients. Whether its attending an open course or setting up a dedicated course for your team, we have you covered..

But thats not all. At Xyz Training Group, we are committed to providing the best value for our clients. Thats why we offer our unique Lowest Price Guarantee. This means that if you find a lower price for the same course elsewhere, we will match it and even offer an additional 5% discount. We believe in making quality training accessible and affordable for all..

So why wait Enrol on our ITIL Foundation training course today and take your IT career to the next level. With Xyz Training Group, you can be sure that you are receiving top-notch training from a reputable and trusted training provider. Dont miss out on this opportunity to gain valuable skills and knowledge that will set you apart in the competitive IT industry. Contact us now to book your spot!.

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System