ATTENDEES

Who is the course aimed At - Customer Service in Microsoft Dynamics CRM 2013 is aimed at individuals or professionals working in customer service roles. This could include customer service representatives, managers, or support staff in various industries such as retail, hospitality, or healthcare. The course specifically targets those who use Microsoft Dynamics CRM 2013 as their customer service management software.

With its focus on customer service, this course is ideal for individuals who want to enhance their skills in handling and resolving customer issues effectively. It is suitable for those who are new to working with Microsoft Dynamics CRM 2013 and also for those who want to refresh their knowledge and learn advanced techniques for customer service management.

Professionals in sales, marketing, or customer management roles can also benefit from this course as they will gain insights on how to use customer data and analytics from Microsoft Dynamics CRM 2013 to improve customer service strategies. The course is designed to equip participants with the necessary skills and knowledge to provide exceptional customer service using Microsoft Dynamics CRM 2013.

AGENDA

Course Agenda - In this course, participants will learn the fundamentals of customer service in Microsoft Dynamics CRM 2013. This includes understanding the key concepts and features of the CRM system, as well as how to effectively manage customer interactions and relationships. Participants will also learn how to use the CRM system to track and resolve customer issues, and how to utilize customer service tools and techniques to improve overall customer satisfaction.

The course will begin with an introduction to Microsoft Dynamics CRM 2013 and its role in customer service. Participants will then learn how to navigate the system and customize it to their specific needs. They will also be taught how to create and manage customer records, including contacts, accounts, and cases. Additionally, participants will learn how to use the knowledge base and service scheduling features to provide efficient and effective customer service.

The course will cover how to use the CRM system to track and manage customer interactions, including emails, phone calls, and social media interactions. Participants will also learn how to use the system to analyze customer data and identify trends in customer behavior. They will also be taught how to use the system to generate reports and dashboards to monitor and measure customer service performance.

Finally, the course will cover best practices for managing customer relationships and resolving customer issues. Participants will learn how to use the case management feature to track and resolve customer issues, as well as how to use the service level agreements feature to ensure timely and efficient resolution. By the end of the course, participants will have the skills and knowledge to effectively use Microsoft Dynamics CRM 2013 to provide exceptional customer service.

CERTIFICATION

Course Accreditation - Upon successful completion of the Customer Service in Microsoft Dynamics CRM 2013 training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof that the candidate has completed the course and gained the necessary knowledge and skills in customer service using Microsoft Dynamics CRM 2013.

For National Training Card members, their accreditation will automatically be added to their account upon completion of the course. This means that they will have a record of their achievement and can use it to showcase their skills and knowledge in customer service using Microsoft Dynamics CRM 2013 to potential employers.

The Customer Service in Microsoft Dynamics CRM 2013 training course is part of the Microsoft Technical family of training courses. This accreditation not only demonstrates the candidates proficiency in using Microsoft Dynamics CRM 2013, but also their commitment to continuous learning and development in the field of customer service. It is a valuable addition to any CV or professional profile, showcasing the candidates expertise in using this popular customer relationship management software.

JOINING

Joining Instructions - The Customer Service in Microsoft Dynamics CRM 2013 training course is typically 3 days long.

There are no specific pre-course requirements for this course, however, a basic understanding of Microsoft Dynamics CRM is recommended.

Photo ID is not required for this course, but candidates should bring a form of identification for registration purposes.

Candidates should wear comfortable business attire and bring a notepad and pen for taking notes. No PPE or additional equipment is necessary for this course.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - Looking to improve your customer service skills in Microsoft Dynamics CRM 2013 Look no further than Xyz Training Group. As one of the UKs largest dedicated training groups, we offer this course at more than 50 centres or as a dedicated course for your team. Plus, our Lowest Price Guarantee ensures you get the best deal..

Enrolling on our Customer Service in Microsoft Dynamics CRM 2013 training course will give you the skills and knowledge needed to excel in this popular Microsoft Technical course. With our experienced trainers and interactive learning methods, youll be equipped to handle any customer service scenario with confidence..

At Xyz Training Group, we understand the importance of tailored training. Thats why we offer the option to set up a dedicated course specifically for your team. This allows for a more personalized learning experience and ensures that your team gets the most out of the training..

Dont just take our word for it, our satisfied clients speak for themselves. Our Customer Service in Microsoft Dynamics CRM 2013 course has received rave reviews for its practicality and effectiveness. Join the growing number of professionals who have benefited from our training and take your customer service skills to the next level with Xyz Training Group..

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System